1. Contract:
Golf3000's registered office is at Arbikie, Inverkeilour, Arbroath, Angus,
Scotland. These booking conditions govern all bookings with Golf 3000.
No contract between you and the Company shall come into existence until
the Company accepts full payment [and issues a confirmation invoice].
All contracts with the Company and all matters arising from them are subject
to [Scottish] law and to the exclusive jurisdiction of the courts of Scotland.
The person who makes the booking accepts these conditions on behalf of
all members of the party and is responsible for all payment due from the
party. Booking services with the company are currently only available
to persons who are at least 18 years old. By submitting a booking you
warrant and confirm to us that you comply with those arrangements.
2. Payments:
Full payment must be made to Golf3000 by transfer to the Golf3000 bank
account at least 40 days prior to departure. In cases where bookings are
made less than 40 days prior to departure, payment should be made within
24 hours of you receiving confirmation of your booking.
3. Alteration & Cancellation by you:
(a) Alteration: Any alterations will be treated as a cancellation and
rebooking and the cancellation charges set out in paragraph (b) below
will be payable.
(b) Cancellation: You or any member of your party may cancel your booking
at any time providing that the cancellation is made by the person making
the booking and is communicated to us in writing. The following scale
shows the minimum charges that will be applied, based on the day the written
cancellation is received and whether documents have been issued. In certain
cases cancellation charges, if incurred involuntarily, will be covered
by insurance taken out at the time of booking. This is strongly recommended.
42 days or more: NIL; 4-6 weeks before date of departure:40% of cost of
holiday will be retained; 2-4 weeks before date of departure: 60% of cost
of holiday will be retained; Within 2 weeks of departure: no refund will
be made.
If a hotel or lodge that you wish to book into has a different cancellation
policy from ours, you will be informed of such policy at the time of booking
and it shall apply to your booking.
4. Alterations by the Company
Although the Company makes every effort to ensure that published descriptions
are correct, it does not own or operate suppliers and cannot control or
prevent changes. The Company therefore reserves the right to change the
description of any service before you book, in which case you will be
told before a confirmation invoice is issued. Occasionally due to reasons
beyond the Company's control, it may be necessary to amend the services,
which make up a package booking after it has been confirmed. Such changes
are considered to be either "major" or "minor". A
major change is one made before departure that involves a change of accommodation
to a lower classification than that booked. A minor change is any other
change. Whilst the Company has the right to make a minor change at any
time without notification, major changes will be advised as soon as is
practicable offering you the choice of (a) accepting the amendment as
notified (b) purchasing another arrangement from the Company with the
price difference payable/refundable as appropriate (c) cancelling the
arrangement(s). If you choose (c) all monies paid to the Company for the
package will be refunded. In addition, you will receive the compensation
listed below, except in cases of "force majeure" or "low
bookings", as defined in Clause 6 below. You must inform the Company
of your decision as soon as possible after receiving notification (and
in any event within 7 days).
Period before scheduled departure within which a major change is notified
- compensation per person: Over 56 days: NIL; 56-29 days: GBP20.00; 28-15
days: GBP30.00; 14 days: GBP40.00 Note: In all cases the Company's liability
is limited to the rates of compensation listed above. No further claims
will be accepted for costs or additional expenses incurred as a result.
5. Cancellation by the Company:
The Company reserves the right to withdraw or cancel the service on offer.
If the booking is cancelled before departure, for any reason, other than
non-payment by you then you will be offered the choice of purchasing another
arrangement from the Company, with the price difference payable/refundable
as appropriate, or of receiving a full refund of all monies paid to the
Company (except insurance premium and any amendment fees). In addition,
unless the cancellation has been caused by "force majeure" or
"low bookings" (defined in Clause 6 below) compensation will
be paid on the scale set out in Clause 4 above.
6. Force Majeure/Low Bookings
(a) "Force Majeure": includes war, threat of war, riot, civil
disobedience or strife, industrial dispute, terrorist activity, natural
or industrial disaster, fire, adverse weather conditions, level of water
in rivers, technical or maintenance problems with transfer, or any unforeseeable
or unavoidable event beyond the Company's control. [(b) "Low Bookings":
is where the number of persons who have booked a particular arrangement
is less than the minimum required to make it viable.
7. Pricing Policy:
All fares and other information displayed on our website are subject to
availability and may depend on exchange rates and other factors outwith
our control. Prices should be confirmed with Golf 3000 before booking.
Once a confirmation invoice has been issued the price shown on that invoice
may only vary as outlined below or if you amend your booking (see Clause
3). While every effort is made to avoid surcharges, the right is reserved
to pass on any cost increase levied by the suppliers. Prices may only
be changed to reflect government action, increase in transportation costs
(e.g. cost of fuel), changes in dues and taxes (including VAT) or to reflect
fluctuations in exchange rates. [In all cases the Company will absorb
an amount equivalent to 2% of the invoice price (excluding insurance premiums
and amendment charges). Only amounts in excess of the 2% will be passed
to you and should this figure exceed 10% of the invoice price due to the
Company (excluding insurance premiums and amendment charges) you will
be entitled to cancel the booking and receive a full refund of all monies
paid (excluding insurance premiums and amendment charges). If you decide
to cancel in these circumstances you must do so within 14 days of the
issue date on the surcharge invoice. The Company will not impose any surcharge
within 14 days of departure.
Please note that our rates are strictly private and confidential and should
not be disclosed to any of our competitors.
8. Responsibilities of the Company:
If any part of the package you book with the Company is not as described
and does not reach a reasonable standard, or if you suffer personal injury,
illness or death as a result of any improper performance by the Company
of the obligations it owes to you under this contract, the Company will
pay you reasonable compensation taking into account all relevant factors
including the invoice price of your package, any steps it was reasonable
for you to take to minimise the inconvenience/damage suffered and the
extent to which the deficiency or improper performance can have affected
your enjoyment of the package. However, this acceptance of liabilities
is subject to the following three qualifications :-( i) The Company will
not be liable to pay you any compensation if the deficiency, personal
injury, illness or death concerned does not result from any fault on the
part of the Company or its suppliers, but is caused by your own acts and/or
omissions, by the acts and/or omissions of a third party (excluding one
of the Company's suppliers) or by circumstances which neither the Company
nor its suppliers could have anticipated or avoided even exercising all
due care. (ii) The Company's liability to compensate you and the amount
of compensation payable by the Company is limited in accordance with certain
international conventions, the Warsaw Convention as amended the Hague
Protocol 1955, the Berne Convention 1962, the Athens Convention 1974 and
the Paris Convention 1962. Copies of these conventions are available from
the Company upon written request but 28 days should be allowed for delivery.
(iii) It is a condition of the payment of compensation to you pursuant
to Clause 8 that you notify the Company of any complaint or claim strictly
in accordance with Clause 9 below and, further, assign to the Company
any rights you may have against any third party in connection with your
claim. You must co-operate with the Company and the Company's insurers
in this regard. If you suffer a personal injury, death or serious difficulties
as the result of an activity which does not form part of the package you
have booked with the Company, the Company will not be liable to pay you
any compensation. Nothing in these conditions shall be deemed to exclude
or restrict the Company's liability for death or personal injury caused
by its negligence.
9. Complaints:
If a problem occurs, whilst you are abroad, you must inform the local
Golf3000 representative immediately so that the matter can be put right.
In the event that a complaint cannot be resolved at the time, you must
write within 28 days of your return to the Company's customer relations
manager quoting your original booking reference and giving all relevant
information. Failure to take these steps will hinder the Company's ability
to resolve the problem and/or investigate it fully and in consequence,
any right to compensation you may have will be extinguished or, at the
very least, substantially reduced.
10. Passports, Visas and Health Requirements:
Clients not holding passports marked "British Citizen" must
check applicable requirements with their Embassy, Consulate or the British
Foreign Office. Please ensure that you are aware of all passport and visa
requirements and that you allow adequate time to obtain them. Please note
that many countries require that your passport is valid for six months
beyond the period of your stay. Requirements can change and it is your
responsibility to ensure that you comply with applicable passport, visa
and health requirements and take all necessary documents with you to gain
access to any country or region to which you make travel arrangements.
If you fail to do so, you will be solely responsible for any cost, loss
or damage, which you or the Company incurs as a result of your failure.
For regular updates on visa requirements or any conflicts in particular
regions, see the Foreign Commonwealth Office website.
Tours to South Africa may require inoculations or the taking of anti-malaria
tablets; please check with Golf3000 or your doctor or local travel clinic.
Currently, no inoculations or vaccinations are required.
11. Behaviour:
It is your responsibility to ensure that you and the members of your party
do not behave in a way which causes offence or danger to others or which
risks damage to property belonging to others. In such circumstances the
Company has the right to terminate arrangements made on your behalf, in
which case the Company's responsibility to you ceases immediately and
there can be no refunds, no payment of compensation and no reimbursement
of any cost or expenses you may incur as a result. Further, you will be
liable to reimburse the Company for any expenses whatsoever it incurs
as a result of your behaviour.
12. We strongly recommend that you take out travel insurance for
your whole journey.
13. The contract constituted by the Company's acceptance of your
booking subject to these Conditions shall constitute the entire agreement
between you and the Company in relation to the relevant booking, shall
exclude all other terms and conditions (except for the relevant suppliers'
conditions and any application international conventions) and shall supersede
all prior or contemporaneous communication or information provided
Contact:
Sandy Stirling, Golf3000
Arbikie, Arbroath, Angus, DD11 4UZ
tel
+44 (0)1241 830 770, fax +44 (0)1241 830 755, david@golf3000.net
